kaiya spa | private spa | bexleyheath | our terms
your experience at kaiya spa in important to us
約束 yakusoku: In Japanese culture, a promise is more than words. It is a mutual understanding built on trust, respect, and shared responsibility. Our terms are designed to ensure every guest enjoys a calm, considered, and seamless experience from beginning to end.
At Kaiya Spa, our guests are always our top priority. We’re dedicated to making sure your experience is as relaxing and enjoyable as possible. Our policies are designed to be fair and transparent to ensure your complete satisfaction.
01
On Confirmation of your booking you automatically accept and understand the below term and conditions on behalf of all your guests.
02
Kaiya Spa reserves the right to cancel your booking session up until the day of your appointment if unforeseen circumstances arise. We will always strive to notify you in advance, offering the option to reschedule or receive a full refund.
03
Our facilities are available for guests aged 16 and above, and any 16-year-old guests must be accompanied by someone 18 or older.
04
For hygiene reasons, showering before using the facilities is required. We also ask that you wear the provided bathrobe and slippers in all areas. We also require you to wear swimming clothes when using the spa facilities.
05
Towels should be used in the sauna to keep things clean and comfortable for everyone.
06
Please note that personal grooming activities like shaving or cutting nails are not allowed on the premises. We do impose a fine for any violations of these hygiene rules.
07
We kindly ask that you respect your reserved time slot and depart the spa complex on time. Late arrivals may lead to a shorter session, and if you exceed your allotted time at departure, a late fee will apply of £5 per minute.
08
Arrivals later than an hour may not make use of the spa facilities.
09
For everyone’s comfort, no outside food or drinks are permitted. Additionally, smoking and vaping are not allowed anywhere within the spa.
10
Group bookings are available for up to a maximum of 5 people.
11
You are responsible for any damages to the premises, and compensation fees may apply if anything is damaged during your visit.
12
Please note that all payments are non-refundable including reducing participants, and missed appointments cannot be rescheduled or refunded.
13
You can reschedule up to five days in advance, but changes within five days of your appointment can’t be accommodated.
14
All packages booked are not down gradable and partial refunds will not be provided for fewer participants attending than originally booked.
15
Kaiya Spa is not liable for any loss or theft of goods or valuables bought by the guests and accepts no liability regarding injury to
persons and/or damage to goods.
15
Lastly, while we welcome everyone to Kaiya Spa, we maintain a respectful and serene atmosphere at all times.
16
Please follow staff instructions and respect the guidelines to ensure a pleasant experience for all our guests.
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
private thermal ritual house in london
Heat. Water. Stillness. Kaiya Spa's private rituals combine sauna, steam, hot tub, experience shower, and warm relaxation beds into a gently paced thermal experience designed to soften the pace of modern life and restore a quieter rhythm.
Kaiya Practices offers membership options for those seeking a more regular rhythm of recovery. Priority booking, exclusive access, and carefully designed thermal rituals create space for restoration, privacy, and uninterrupted time throughout the month.
Explore Kaiya Expressions, a collection of thoughtfully curated rituals, treatments, gifts, and seasonal experiences. From Japanese tea ceremonies to restorative therapies, each expression is designed to deepen moments of recovery, connection, and quiet reflection.
notice what is already here. hear the rain. a flower's scent. the tangerine skies from a lingering sunset. do you see? nothing is missing. nothing is needed. only attention is required. slow down. look within.